Our services are designed for:

• Women, birthing parents, and individuals experiencing domestic or family violence
• Parents or carers of children aged 0–5
• Pregnant women at risk
• Children and families involved in Out-of-Home Care (OOHC)
• Parents participating in supervised contact or reunification arrangements

Families referred by police, hospitals, or social services

Currently, Genie Safety Hub operates by referral only. Referrals typically come from:

• Queensland Police Service (QPS)
• Hospitals or Maternal & Child Health Services
• DFV support services and caseworkers
• Child Safety Services
• Community organisations or government agencies

We offer:

• Safe, confidential emergency and short-term accommodation
• Fully furnished spaces with secure entry
• Access to trauma-informed staff, meals, and family-friendly setups

Accommodation options suitable for OOHC children and parent-child contact visits

In addition to a safe place to stay, we provide:

• All meals (including dietary needs)
• 24/7 trauma-informed support
• Parenting assistance, case management, and referrals
• Pregnancy and newborn support
• Emotional and psychological support services
• Supervised contact sessions with trained staff, when required by child protection or family court
• Supportive space for parent-child bonding in OOHC situations

We are currently based in Townsville and surrounding regions, with plans to expand to Cairns and other parts of Queensland.

Yes. We offer 24/7 emergency response for approved referring partners. Accommodation and crisis support can be arranged day or night through our team.

Absolutely. Our services are uniquely designed for:

• Pregnant women
• Parents with infants and toddlers
• Those in need of maternal health and early parenting support

Families in OOHC with infants or newborns navigating reunification or court orders

Yes. While our focus is on women and children, we also offer:

• Support for fathers navigating family reunification
• Men’s Behaviour Change Programs

Emotional and behavioural support for men seeking to change harmful patterns

All team members are trained in:

• Trauma-Informed Practice
• Mental Health First Aid
• Cultural Safety
• Domestic & Family Violence
• CPR & First Aid

We also have experienced professionals in:

• Midwifery
• Child & Family Health Nursing
• Social Work
• Psychology

OOHC case coordination and supervised visitation

Yes. We partner with multicultural support agencies and can arrange:

• Interpreters
• Aboriginal Liaison Workers

Culturally safe staff and services

Our services are fully funded through referrals from government or community partners. Individuals do not pay out-of-pocket in crisis situations.

Visit our Professional-Referral to:

• Download our referral form
• Submit urgent requests
• Access contact information for our placement team
• Indicate OOHC or supervised contact requirements in the referral form

Yes. We provide:

• Supervised contact sessions in safe, child-friendly spaces
• Supportive environments for parent-child bonding
• Trained staff experienced in court-ordered and voluntary supervised visits

Case notes and feedback available to caseworkers and legal teams

Call 000 immediately.

For confidential support and safety planning, contact 1800RESPECT at 1800 737 732 (available 24/7).