At Genie Safety Hub, we are committed to protecting your privacy, safety, and confidentiality. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with Australian privacy laws and our commitment to providing a safe and supportive environment.

1. Our Commitment to Your Privacy

We understand that contacting us often involves sharing sensitive and personal information. We handle all data with the highest level of confidentiality, care, and respect, ensuring that your details are only shared when necessary and always with your consent — unless required by law to protect your safety or the safety of others.

2. Information We Collect

When you contact or use Genie Safety Hub services, we may collect:

• Personal details: name, contact information, age, and gender.

• Sensitive information: experiences of domestic or family violence, medical history, mental health details, pregnancy or parenting circumstances, and related support needs.

• Service interaction records: notes from consultations, safety plans, referral information, and case updates.

• Technical information: basic website analytics (non-identifiable) for service improvement.

3. How We Use Your Information

We use your information to:

• Provide tailored safety, health, and support services.

• Conduct risk assessments and create safety plans.

• Connect you with relevant agencies such as police, housing providers, health professionals, and legal services — with your consent.

• Maintain secure records for ongoing support and service quality.

• Meet legal obligations where safety concerns are present.

4. Sharing Your Information

Your information will only be shared when:

• You provide explicit consent for referrals or agency collaboration.

• There is a serious risk to your safety or the safety of others (mandatory reporting may apply).

• We are legally required to do so under court orders or child protection laws.

5. Data Security

We protect your personal data through:

• HIPAA-compliant case management systems.

• Encrypted communication channels.

• Restricted access to authorised team members only.

• Regular security reviews and staff training.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw consent for data sharing (except where required by law).

• Request deletion of your records, subject to legal requirements.

7. Online Privacy

Our website may collect anonymous usage data to improve user experience. We do not use tracking cookies for advertising. Any personal details submitted through online forms are handled with the same security as all other service records.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or have concerns about how your data is handled, you can contact us:

Email : Admin@sensorywellnesshub.com.au
Phone : +61 424 808 819
Address : Townsville, Queensland, Australia

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in law, services, or internal practices. The most current version will always be available on our website.