These Terms & Conditions outline how you may use Genie Safety Hub’s services. By accessing or engaging with our services, you agree to these terms.

1. Purpose of Services

Genie Safety Hub provides confidential, trauma-informed, and professional support for individuals and families facing domestic or family violence. We are not a law enforcement agency or emergency medical provider.

If you are in immediate danger, call 000.

2. Eligibility

Our services are available to:

• Pregnant women and birthing parents

• Parents or carers of children aged 0–5

• Individuals experiencing domestic or family violence, abuse, or unsafe living conditions

3. Your Responsibilities

When using our services, you agree to:

• Provide accurate and truthful information relevant to your case

• Respect our staff and follow agreed safety plans

• Use our services only for lawful purposes

• Notify us if your circumstances change

4. Limitations of Service

• Services are based on availability and prioritised according to risk level

• Safe housing is provided subject to availability and eligibility

• We cannot guarantee specific legal, financial, or housing outcomes but will make every effort to connect you to trusted agencies

5. Confidentiality & Privacy

We handle all personal information in accordance with our Privacy Policy. We will only share your information with your consent or where required by law.

6. Professional Referrals

Referrals from police, hospitals, family violence services, legal agencies, and community workers are processed through a secure intake system. You consent to the sharing of necessary information for case management.

7. Limitation of Liability

While we take every reasonable step to provide accurate information and safe support pathways, Genie Safety Hub is not liable for any loss, harm, or damages resulting from external services, unforeseen circumstances, or third-party providers.

8. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

For questions about these Terms & Conditions, please
Email: Admin@sensorywellnesshub.com.au