Trusted by 1000+ people

No parent, carer, or child should walk this journey alone!

If you’re pregnant or raising a child under five and facing domestic or family violence, you are not alone. We’re here to walk beside you, safely, supportively, and without judgment.

Emergency & Short-Term Accomodation

Enhanced Maternal & Child Health Services

Domestic Violence Recovery Support

Men’s Behaviour Change Program

A Place of Safety, Support & Strength for Families in Crisis

No parent should walk alone through fear or harm.
The Genie Safety Hub provides immediate, compassionate, and confidential support for families facing domestic or family violence — especially during pregnancy and the early years of parenting.

Pregnant women and birthing parents
Parents or carers of children aged 0–5
Anyone experiencing physical, emotional, sexual, financial, or verbal abuse
Parents feeling isolated, afraid, or unsure what to do next

Why Choose Genie Safety Hub?

We don’t just connect families to services; we walk beside them every step of the way, with empathy, professionalism, and cultural safety at the core.

At the heart of everything we do is a promise: you will not face this alone. Whether you need shelter, trauma support, parenting assistance, or a safe space to begin again—Genie Safety Hub is here, every step of the way.

We offer trauma-informed care and practical assistance when it’s needed most!

Emergency & Short-Term Accommodation

Safe housing for families escaping unsafe situations, such as domestic/family violence.

Supervised Contact Visits

Safe and neutral environments for children to maintain contact with non-residential parents under professional supervision.

Enhanced Maternal & Child Health Support

Helping men take accountability and rebuild safer, respectful family relationships.

Professionals: Refer a Client – Here’s How It Works

Make a Referral

Submit a secure online referral with relevant background, risks, and urgent needs. Referrals accepted from:
• Police & Child Protection
• Hospitals & GPs
• Family Violence Services
• Legal & Court Systems
• Housing Providers
• Community Support Workers

Triage & Response

We conduct a risk assessment and triage within 24 hours (often same-day for urgent cases).

Safety & Case Planning

A tailored plan may include:
• Safe accommodation
• Trauma recovery
• Supervised contact
• MCH follow-up
• Men’s behaviour change program

Secure Info Sharing (with Consent)

Referrers receive:
• Referral letters
• Risk assessments
• Safety plans
• Case summaries

How We Support Families – Step by Step

Confidential Assessment & Intake

We listen to your story, assess risk, and help you take the next step safely.

Safety Planning & Case Management

Personalised safety plans, summaries, and secure case notes — all shared only with your consent.

Trusted Referrals to Key Agencies

We collaborate with police, child protection, legal services, housing providers, and health professionals.

Secure & Compliant Systems

HIPAA-compliant documentation ensures privacy, protection, and peace of mind.

Safety First – Compassionate Care 24/7

Immediate Support When It Matters

Reach out and speak directly with a qualified professional. We prioritise urgent concerns and aim to respond or attend as soon as possible.

Personalised Safety Planning

Work with experienced experts to create a practical, tailored safety plan for you and your child — whether you're at home, in hiding, or planning to leave.

Trusted Referrals and Support Pathways

With your consent, we help connect you to safe accommodation (where available), family violence services, mental health support, legal aid, and more, quickly and confidentially.

Safety Planning & Resources

We’re building a trusted library to help you find: • Emergency contacts & helplines • Safe accommodation • Legal & financial aid • Childcare continuity support

Standing With Parents When It Matters Most

In places like Townsville and across Queensland, many parents experiencing domestic violence feel unseen and unheard.
Genie Safety Hub exists to restore your confidence, nurture your child’s wellbeing, and walk beside you, without judgment.

Say No to Family Violence – Support for Safer, Happier Families!

We’re not just another support service — we’re your village. At Genie Safety Hub, we combine expert parenting guidance with compassionate support for families facing domestic/family violence. Whether you’re pregnant, caring for a little one, or simply seeking a safer space, we’re here to walk beside you.